Question

A GitHub Enterprise Server administrator notices intermittent 500 errors that occurred over the past three days, but only during business hours. GitHub Support has asked for diagnostic data covering just that period, because a standard support bundle only includes roughly the last two days of logs and may be too large to upload for a longer window. Which action should the administrator take to provide the requested extended log coverage?

Accepted Answer

Generate an extended support bundle using ghe-support-bundle with the extended time-range option, which captures a longer window of logs

Answer

Increase the appliance's log retention setting in the Management Console and wait for the next standard bundle to include the older logs

Answer

Take a VM snapshot of the appliance and upload the disk image to GitHub Support for analysis

Answer

Enable maintenance mode and re-run the health check, then export the resulting dashboard metrics as the diagnostic artifact