Question

A Generative AI Engineer is building a customer-support summarization feature. Business requirements state the output must always be a 3-bullet summary, must never invent information beyond the provided ticket text, and must adopt a professional support-agent tone. The engineer is constructing the prompt programmatically and wants to maximize the model's adherence to all three constraints. Which prompt construction approach best satisfies these requirements?

Accepted Answer

Provide an explicit system/instruction section that states the professional tone, forbids adding information not present in the source, and specifies the exact 3-bullet output format, followed by the delimited ticket text.

Answer

Place the raw ticket text first, then append a single sentence at the end asking the model to 'summarize nicely.'

Answer

Set the temperature to 0 and rely on that alone to enforce format, tone, and grounding without stating the constraints in the prompt.

Answer

Include ten few-shot examples of unrelated summaries so the model infers the desired behavior implicitly without any explicit instructions.