Question

A technician replaced a failing switch uplink transceiver after theorizing it was the cause of intermittent connectivity for an entire department. After swapping the transceiver, users regain access. According to the CompTIA troubleshooting methodology, what should the technician do IMMEDIATELY after implementing the solution?

Accepted Answer

Verify full system functionality and, if applicable, implement preventive measures

Answer

Document the findings, actions, and outcomes

Answer

Establish a new theory of probable cause

Answer

Escalate the issue to the vendor for RMA processing