Question

A technician troubleshooting an intermittent connectivity issue on a user's workstation suspects a failing NIC. Following the CompTIA troubleshooting methodology, after forming this theory of probable cause, what is the technician's NEXT step?

Accepted Answer

Test the theory by swapping in a known-good NIC or USB adapter to confirm the cause

Answer

Replace the NIC and verify full system functionality

Answer

Document the findings and the resolution in the knowledge base

Answer

Establish a plan of action and identify potential side effects