Question

A network technician is following the CompTIA troubleshooting methodology after users report they can no longer reach an internal file server. The technician has already gathered information, questioned affected users, and determined the scope of the problem. As part of identifying the problem, what should the technician do next before moving on to establishing a theory?

Accepted Answer

Determine if anything has recently changed and duplicate the problem if possible

Answer

Implement the solution and reconfigure the file server's IP address

Answer

Document the findings, actions, and outcomes in the knowledge base

Answer

Escalate the issue to the senior network engineer for resolution