Question

A network technician has resolved an intermittent connectivity issue on a distribution switch by replacing a failing SFP module, and has confirmed that all affected users now have stable connectivity. According to the CompTIA troubleshooting methodology, what should the technician do next?

Accepted Answer

Document the findings, actions, and outcomes

Answer

Establish a theory of probable cause

Answer

Verify full system functionality and implement preventive measures

Answer

Establish a plan of action to resolve the problem