Cloud and Hybrid Services

A collaboration engineer wants to onboard an existing on-premises Cisco Unified Communications Manager cluster to Cloud Connected UC (CCUC) so that administrators can view analytics and manage the cluster from Control Hub without migrating calling to Webex Calling. The CUCM cluster is running a supported version. Which action is required to establish this connection?

A large enterprise using Webex Control Hub wants to delegate day-to-day help-desk operations to a regional IT team. This team must be able to reset passwords, reassign devices, and edit calling settings for users located only within their assigned locations, but they must NOT be able to manage licensing, billing, or organization-wide security settings. What is the most appropriate way to grant this access in Control Hub?

A developer is building an integration that must react immediately whenever a new message is posted in a specific Webex space, without repeatedly querying the Webex REST API. The solution should minimize API calls and latency. Which approach best meets these requirements?

A retail company is configuring cloud calling for a new Webex Calling location. The customer wants inbound PSTN callers to hear a recorded menu during store hours (offering 'press 1 for sales, press 2 for support') and be routed directly to an after-hours voicemail greeting outside those hours. Which Webex Calling feature should the administrator configure to meet this requirement?

A company using Webex Calling reports fraudulent charges from calls placed to international premium-rate service numbers after hours. Employees still need to make standard domestic and international business calls. As the administrator, which Control Hub configuration should you apply to stop the fraudulent calls while preserving legitimate calling?

A contact center supervisor using Webex Calling wants inbound support calls to always ring the agent who has been idle the longest since their last handled call, ensuring even distribution of workload across the team. Which call queue routing policy should be configured in Control Hub?

A Webex Calling user in the 'Chicago' location dials the digits 4085550123. The organization has two locations configured, each using 4-digit extensions, and both locations have PSTN connectivity assigned. No dial plan or route list custom entries have been created. How does the Webex Calling call routing logic handle this dialed string?

A large enterprise runs an on-premises CUCM cluster with heavy customization, complex dial plans, and third-party CTI integrations. They want to move to a cloud calling solution but must retain feature parity with their current Unified CM deployment and keep their existing device firmware and configuration model. Which Webex Calling deployment option best meets these requirements?

A Webex Calling administrator has configured a multi-location deployment. Users report that when they dial a 4-digit extension that also happens to match the beginning of an enterprise significant number (ESN) pattern used for inter-site abbreviated dialing, calls are being routed to the wrong destination. The administrator wants to understand how Webex Calling decides which match to use when both an internal extension and a dial plan pattern could apply to the dialed digits. In the Webex Calling call routing process, which behavior determines the outcome?

A Webex Calling administrator has configured a location with a PSTN connection through a Local Gateway. Users report that internal extension dialing works, but when they dial an external number that also happens to match a configured internal dial plan pattern, the call is routed internally instead of to the PSTN. Which action correctly resolves this so external numbers reach the PSTN while preserving internal dialing?

A company is deploying Cisco Directory Connector to synchronize their on-premises Active Directory with Webex Control Hub. The identity team is concerned about maintaining synchronization availability if the primary connector host goes offline for patching. What is the recommended way to achieve high availability for the Directory Connector synchronization service?

A company is deploying Webex Calling with a cloud-connected PSTN provider across a single office location. During testing, an administrator dials the emergency number and the call connects, but the public safety answering point (PSAP) callback and dispatch address information are incorrect, showing the corporate headquarters rather than the branch. Which configuration in Control Hub must the administrator correct so that emergency services receive the proper dispatchable location for callers at this site?

A company is migrating its headquarters site to Webex Calling but must retain its existing on-premises SIP trunk from a local telephony carrier that is not part of the Cisco Calling Plan or Cloud-Connected PSTN partner program. Which PSTN connection option must the administrator configure in Control Hub to allow Webex Calling users at that site to place and receive PSTN calls through the existing carrier trunk?

A company is deploying Webex Calling with a Cisco IOS XE Local Gateway (CUBE) to connect an existing PSTN circuit. The network team wants the simplest onboarding method that does not require a signed CA certificate on the gateway and uses credentials generated in Control Hub. Which trunk type should be configured between the Local Gateway and Webex Calling?

A company deploys Webex Calling across three offices: New York, London, and Singapore. Each office must present its own local PSTN caller ID and route emergency calls to the correct regional emergency service. In Control Hub, what is the correct approach to achieve region-specific PSTN behavior for each office?

A financial services company is migrating executives to Webex Calling. Each executive's assistant needs to answer incoming calls to the executive's primary number, place calls that display the executive's number, and see the executive's line status. The solution must appear on the assistant's own Webex Calling desk phone as a second line. Which Webex Calling feature should the administrator configure to meet these requirements?

A company is deploying Webex Calling for a new office in a country where Cisco offers a certified partner-provided PSTN service. The IT team wants PSTN connectivity without deploying or managing any on-premises voice gateway hardware, and they want to order and provision numbers directly through Control Hub from a Cisco-certified provider. Which PSTN connection option should they choose?

A company using Azure AD (Entra ID) as its cloud identity provider wants to automate user provisioning and deprovisioning into Webex Control Hub without deploying any on-premises infrastructure. Users must be created, updated, and disabled in Webex automatically as changes occur in Azure AD. Which user management approach best meets these requirements?

A company using Webex Calling reports that after-hours international calls are being placed from a lobby phone that should only make internal and local emergency calls. The administrator must restrict what call types this specific device/user can dial without affecting the rest of the location. Which Control Hub configuration best prevents this toll fraud?

A developer is building an integration that must react in near real time whenever a new voicemail message arrives for a specific Webex Calling user. Rather than repeatedly polling the Webex REST API, the developer wants Webex to push notifications to an HTTPS endpoint. Which approach correctly meets this requirement?