Question

A company deploys Webex Calling across three offices: New York, London, and Singapore. Each office must present its own local PSTN caller ID and route emergency calls to the correct regional emergency service. In Control Hub, what is the correct approach to achieve region-specific PSTN behavior for each office?

Accepted Answer

Create a separate Location for each office and assign the appropriate PSTN connection (Cloud Connected PSTN, Cisco Calling Plan, or Local Gateway) to each Location individually.

Answer

Create a single Location for the entire organization and apply per-user PSTN routing overrides for each office.

Answer

Assign all offices to one Location but create three separate dial plans to differentiate PSTN egress.

Answer

Use a single Local Gateway with three trunk groups and no Locations, relying on route lists to select the regional PSTN.