Question

A company is deploying Webex Calling with a cloud-connected PSTN provider across a single office location. During testing, an administrator dials the emergency number and the call connects, but the public safety answering point (PSAP) callback and dispatch address information are incorrect, showing the corporate headquarters rather than the branch. Which configuration in Control Hub must the administrator correct so that emergency services receive the proper dispatchable location for callers at this site?

Accepted Answer

Assign an emergency callback number and register the correct emergency service address (ESA)/location for the users at that site

Answer

Change the outbound calling permissions for the location to allow international dialing

Answer

Create a new dial plan with an urgent-priority route pattern for the emergency number

Answer

Enable a local gateway trunk so the emergency call egresses through on-premises PSTN