Question

A company is deploying Cisco Directory Connector to synchronize their on-premises Active Directory with Webex Control Hub. The identity team is concerned about maintaining synchronization availability if the primary connector host goes offline for patching. What is the recommended way to achieve high availability for the Directory Connector synchronization service?

Accepted Answer

Install a second Directory Connector instance on a different host in the same domain and configure it as a redundant (backup) connector in Control Hub

Answer

Enable SCIM provisioning on the primary connector so it automatically fails over to cloud-based synchronization

Answer

Configure two separate Control Hub organizations, each with its own connector, and merge the directory results

Answer

Increase the synchronization interval on the single connector so gaps during patching are minimized