Question

A Webex Calling administrator has configured a location with a PSTN connection through a Local Gateway. Users report that internal extension dialing works, but when they dial an external number that also happens to match a configured internal dial plan pattern, the call is routed internally instead of to the PSTN. Which action correctly resolves this so external numbers reach the PSTN while preserving internal dialing?

Accepted Answer

Adjust the dial plan and route pattern configuration so the external number pattern is matched by the correct route choice (route group/trunk), ensuring the more specific internal pattern does not overlap the external destination

Answer

Delete the Local Gateway trunk and re-add it so the PSTN route choice takes precedence over internal extensions

Answer

Enable Unified Communications Manager mode on the location to force digit analysis to prefer external patterns

Answer

Disable internal extension dialing for the entire organization so all dialed digits are sent to the PSTN