Question

A Webex Calling user in the 'Chicago' location dials the digits 4085550123. The organization has two locations configured, each using 4-digit extensions, and both locations have PSTN connectivity assigned. No dial plan or route list custom entries have been created. How does the Webex Calling call routing logic handle this dialed string?

Accepted Answer

Webex Calling first attempts to match the digits against internal numbers (extensions and ESN); when no internal match is found and the string passes outbound permissions, it routes the call to the PSTN via the location's assigned PSTN connection.

Answer

Webex Calling immediately routes the call to the PSTN because the string is longer than 4 digits, bypassing any internal number lookup.

Answer

Webex Calling rejects the call because no custom dial plan entry exists to explicitly permit the 10-digit pattern.

Answer

Webex Calling routes the call to the other location's PSTN connection to load-balance outbound calls across both PSTN gateways.