Question

A Cisco Unity Connection administrator reports that after a corporate reorganization, users in the Sales team can no longer reach the Marketing team's voicemail boxes when transferring callers via the automated attendant, though they could before the change. The administrator recently created new partitions and moved the Marketing users into a dedicated partition. Voicemail delivery still works, and users can log into their own mailboxes. What is the MOST likely cause of the failed transfers?

Accepted Answer

The search space used by the automated attendant call handler does not include the new partition containing the Marketing users' extensions

Answer

The Marketing users' Class of Service no longer permits them to receive messages from external callers

Answer

The MWI ports on the Unity Connection server were exhausted during the reorganization

Answer

The Marketing users' PINs were reset and are now locked by the authentication rule