Question

A company wants its main reception DN (extension 4000) to route inbound PSTN calls directly to a live receptionist during business hours (Mon-Fri, 08:00-17:00) and automatically to the Unity Connection auto-attendant pilot outside those hours. The administrator has created a Time Schedule and associated it with a Time Period. Which configuration approach in Cisco UCM correctly implements this time-of-day call routing behavior?

Accepted Answer

Assign the Time Schedule to two separate partitions (one for the receptionist DN, one for the voicemail pilot) so each partition is only active during its scheduled window, and order both partitions appropriately in the inbound CSS.

Answer

Configure a Translation Pattern for 4000 with a Called Party Transformation Mask that references the Time Schedule directly under the pattern's routing options.

Answer

Apply the Time Schedule to the receptionist's device pool so the phone unregisters after 17:00, forcing calls to overflow to voicemail.

Answer

Enable Call Forward No Answer on the receptionist DN with the Time Schedule set on the line's Hunt Group Logout field.