Question

An administrator integrates Cisco UCM with the corporate Microsoft Active Directory. After configuring and running an LDAP directory synchronization, end users are imported successfully and appear in the End User list. However, when users try to log in to the Self-Care Portal using their AD password, authentication fails, while a local admin account still works fine. What must the administrator configure to resolve this?

Accepted Answer

Enable LDAP Authentication and point it to the AD server so credentials are validated against Active Directory

Answer

Re-run the LDAP Directory sync with a shorter synchronization interval to pull password hashes

Answer

Assign the Standard CCM Super Users access control group to each imported end user

Answer

Configure a Feature Group Template with a Self-Care Portal role and reapply it to the users