Question

An administrator has configured LDAP synchronization in Cisco UCM to import users from Active Directory. LDAP Authentication has NOT been enabled. A newly synced end user reports they cannot log in to the Self-Care Portal using their Active Directory password. What is the most likely reason?

Accepted Answer

Without LDAP Authentication enabled, end-user credentials are validated against the password stored locally in the UCM database, not against Active Directory.

Answer

LDAP synchronization automatically enables LDAP Authentication, so the issue must be an incorrect LDAP Manager Distinguished Name.

Answer

Synced users cannot access the Self-Care Portal until they are manually converted to local users.

Answer

The user's Active Directory account must be added to the Standard CCM Super Users access control group before authentication will succeed.