Question

A large enterprise using Webex Control Hub wants to delegate day-to-day help-desk operations to a regional IT team. This team must be able to reset passwords, reassign devices, and edit calling settings for users located only within their assigned locations, but they must NOT be able to manage licensing, billing, or organization-wide security settings. What is the most appropriate way to grant this access in Control Hub?

Accepted Answer

Assign a location-scoped administrator role (such as Location Administrator) with the specific functional privileges needed

Answer

Assign the regional team the Full Administrator role and rely on audit logs to detect any out-of-scope changes

Answer

Enable Directory Connector so the regional team inherits administrative rights from their on-premises Active Directory group

Answer

Configure SCIM provisioning from the identity provider to automatically assign billing and security privileges