Question

A helpdesk administrator at Contoso accidentally deleted the Entra ID user account for a contractor, Maria Chen, 12 days ago. Maria now needs immediate access to resume work, and the business requires that her original group memberships, licenses, and object ID be preserved so she does not lose access to her existing OneDrive and mailbox. What should you do?

Accepted Answer

Restore Maria's account from Deleted users in the Microsoft Entra admin center.

Answer

Create a new user account with the same user principal name and manually reassign licenses and groups.

Answer

Open a support ticket with Microsoft to recover the account, because it is permanently purged after 7 days.

Answer

Re-run Entra Connect Sync so the account is re-provisioned from the on-premises Active Directory.