Question

Your organization assigns Microsoft 365 E5 licenses through a dynamic security group named 'All-Staff'. A user, Priya, is a member of both 'All-Staff' and a second group 'Contractors' that assigns Microsoft 365 E3. Priya reports that some of her E5 service plans are showing as errors in the Microsoft 365 admin center under her license assignment. What is the most likely cause and the recommended way to resolve it?

Accepted Answer

Two group-based license assignments contain conflicting or duplicate service plans; resolve it by disabling the overlapping service plans on one of the groups or removing Priya from one group.

Answer

There are not enough available E5 licenses in the tenant; purchase additional E5 licenses to clear the error.

Answer

Priya has a directly assigned license that overrides the group license; remove the group-based assignment to fix the conflict.

Answer

The dynamic group membership rule is misconfigured; convert 'All-Staff' to an assigned (static) group to resolve the service plan error.