Question

An employee at Contoso is leaving the company. Their manager needs continued access to the departing employee's emails and wants to keep the mailbox available for reference without consuming an Exchange Online license. As the Microsoft 365 administrator, what should you do?

Accepted Answer

Convert the user mailbox to a shared mailbox and grant the manager Full Access permission, then remove the license.

Answer

Delete the user account and rely on the 30-day soft-delete retention to recover mail later.

Answer

Create a Microsoft 365 Group, add the manager as owner, and forward all future mail to the group.

Answer

Add the manager as a delegate on the mailbox and keep the departing employee's license assigned indefinitely.