Question

Your organization has purchased the Intune Suite. The helpdesk needs to provide screen-sharing remote assistance to employees working from home on Entra-joined Windows devices, and technicians must be able to request full control of the user's session with the user's consent. Some sessions also require elevated actions using an administrator account. Which combination of steps correctly enables this scenario?

Accepted Answer

Enable the Remote Help app and policy in Intune, deploy the Remote Help client to devices and helpdesk workstations, and assign the appropriate Remote Help RBAC role to technicians.

Answer

Configure a Microsoft Tunnel gateway and deploy the Tunnel client so technicians can reach the devices over the VPN before starting a session.

Answer

Deploy a Windows device configuration profile that enables Quick Assist and grant technicians the Endpoint Security Manager role.

Answer

Enable Windows Remote Desktop through a settings catalog profile and add technicians to the local Remote Desktop Users group via an account protection policy.