Question

Your operations team wants a dashboard that reports Mean Time To Detect (MTTD) alongside MTTR for production incidents. Incidents are tracked as Azure Boards work items of type 'Incident', which capture the timestamp an outage actually began (a custom field 'Impact Start') and the timestamp the incident work item was created. MTTR is already calculated from resolved date minus created date. Which approach correctly produces MTTD for the dashboard?

Accepted Answer

Build an Analytics view and Power BI measure that averages the difference between the incident's Created Date and its 'Impact Start' custom field, then pin it as a dashboard tile.

Answer

Use the built-in Azure Boards Cycle Time widget, which automatically reports MTTD for Incident work item types.

Answer

Configure a Lead Time widget filtered to the Incident work item type, since Lead Time equals detection time.

Answer

Add a Velocity chart to the dashboard and interpret the story points completed per sprint as the detection latency.