Question

You are building a customer support solution in Azure AI Foundry Agent Service. A primary triage agent must delegate specialized requests to a billing agent and a technical-support agent, each with its own tools and instructions. The triage agent should call these specialists during a conversation without you writing custom routing code or manually orchestrating handoffs. Which approach should you use?

Accepted Answer

Register the billing and technical-support agents as connected agents on the triage agent so it can delegate tasks to them automatically.

Answer

Merge all three agents' instructions and tools into a single agent to avoid inter-agent communication overhead.

Answer

Deploy each specialist as a managed online endpoint and call them from the triage agent using an OpenAPI tool with custom routing logic.

Answer

Store the specialist agent IDs in conversation thread metadata and switch the active agent on each turn from your client application.