Question

Your team deploys a customer-support agent in Azure AI Foundry that has access to three tools: a knowledge-base retrieval tool, an order-lookup API tool, and a refund-processing API tool. Compliance requires that the agent be able to autonomously answer questions and look up orders, but any refund action must never be executed by the agent without an explicit human decision. You must configure this while keeping all three tools registered to the agent. What is the most appropriate way to govern the agent's behavior?

Accepted Answer

Configure a human-in-the-loop approval requirement scoped to the refund-processing tool so that its invocation is paused for human authorization while the other tools run autonomously.

Answer

Remove the refund-processing tool from the agent and instruct users to call the refund API manually through a separate portal.

Answer

Lower the agent's temperature setting so it is less likely to choose the refund tool during a conversation.

Answer

Add a content safety filter that blocks any response containing the word 'refund' before it reaches the user.