Question

You are building a semiautonomous customer-support agent in Azure AI Foundry. The agent can call a custom function that issues refunds directly to customer payment methods. Business rules require that any refund over $500 be reviewed and explicitly approved by a human support supervisor before execution, while smaller refunds may proceed automatically. You need to implement this with the least custom orchestration code while keeping an auditable record of decisions. What should you do?

Accepted Answer

Configure a human-in-the-loop approval flow that intercepts the refund tool call, pauses the run when the amount exceeds $500, and requires a supervisor to approve or reject before the tool executes.

Answer

Lower the model's temperature to 0 so the agent behaves deterministically and never issues incorrect refunds above the threshold.

Answer

Add a system instruction telling the agent to never issue refunds over $500 and rely on the model to enforce the limit.

Answer

Enable a content safety filter with a high severity threshold to block refund tool calls that exceed the dollar limit.