Question

You are the Microsoft 365 admin for a company that just purchased Microsoft 365 Copilot licenses. When you attempt to assign a Copilot license to a marketing coordinator, the option is unavailable and the license cannot be assigned. The user is active and signs in normally. What is the most likely reason you cannot assign the Copilot license to this user?

Accepted Answer

The user does not have a qualifying base Microsoft 365 subscription (such as Microsoft 365 E3/E5 or Business Standard/Premium) required as a prerequisite for Copilot.

Answer

Copilot licenses can only be assigned through a pay-as-you-go billing policy, not directly to individual users.

Answer

The user must first be added to the Copilot Analytics adoption report before a license can be assigned.

Answer

Copilot licenses can only be assigned to users who hold a Global Administrator role.