Question

A user reports that Microsoft 365 Copilot can summarize most documents in their SharePoint site, but it returns no content when they ask it to summarize one specific Word file that they can open and read normally. An administrator confirms the file carries a sensitivity label configured with encryption. Which explanation best accounts for why Copilot cannot process this file?

Accepted Answer

The label's encryption does not grant the EXTRACT (copy/extract content) usage right needed for Copilot to read and reason over the file's content.

Answer

Copilot never processes any file that has a sensitivity label applied, regardless of the label's settings.

Answer

The file must be indexed by eDiscovery Content Search before Copilot can summarize it.

Answer

The user needs a separate Purview DLP license assigned before Copilot can access encrypted documents.