Question

A retail company has deployed a generative AI assistant that helps customer service agents draft responses. Leadership wants to quantify the return on investment before expanding the deployment company-wide. The transformation leader is asked to recommend the most meaningful metric to demonstrate business value. Which approach best supports an ROI assessment?

Accepted Answer

Compare the reduction in average handling time per case and cost savings against the total cost of tokens, licensing, and implementation.

Answer

Count the total number of tokens processed by the model each month to show adoption levels.

Answer

Measure the model's benchmark accuracy score on a public language dataset.

Answer

Track the number of prompts submitted by agents each day regardless of outcome.