Question

A retail company already licenses Microsoft 365 Copilot for its employees. The customer experience team now wants to publish a conversational AI assistant on the company's public-facing website so that anonymous, unauthenticated shoppers can ask product and return-policy questions 24/7. The assistant must be brandable and answer from the company's published product knowledge. Which Microsoft solution should the team use to meet this requirement?

Accepted Answer

Build the assistant as a custom agent in Microsoft Copilot Studio and publish it to the website as a custom channel.

Answer

Extend Microsoft 365 Copilot with a declarative agent so shoppers can access it in Copilot Chat.

Answer

Assign Microsoft 365 Copilot licenses to the website visitors so they can use Copilot in the browser.

Answer

Direct shoppers to Microsoft Copilot (the free web experience) at copilot.microsoft.com for product questions.