Question

A retail company wants to add a conversational assistant to their customer support portal. The team has no professional developers, needs to publish quickly to a public website, and wants the assistant to answer questions from their published product FAQ and return policy documents. Leadership asks the AI Transformation Leader which Microsoft tool best fits this need with the least development effort. Which recommendation is most appropriate?

Accepted Answer

Use Microsoft Copilot Studio to create a low-code agent grounded on the FAQ and policy documents, then publish it to the website

Answer

Build a custom orchestration application in Microsoft Foundry using the model catalog and a fine-tuned model

Answer

Deploy Microsoft 365 Copilot licenses to all support staff so they can answer customer questions manually

Answer

Provision Azure AI Search alone and expose its query API directly on the public website