Question

A retail company is building a customer-service agent in Microsoft Copilot Studio. The support team wants the agent to handle a wide variety of unpredictable customer questions by dynamically combining multiple knowledge sources and actions at runtime, rather than the authors having to manually design and connect every conversational path in advance. Which Copilot Studio capability should the team enable to meet this requirement?

Accepted Answer

Generative orchestration, which lets the agent dynamically select and chain the appropriate knowledge sources and actions based on the user's intent

Answer

Classic topics with manually authored trigger phrases and predefined conversation nodes for each question

Answer

A single Power Automate cloud flow triggered on every incoming message

Answer

Fallback topic redirection to a live human agent for all queries