Question

A retail company built a customer-service agent in Microsoft Copilot Studio to answer product questions. Leadership now wants the same agent available to customers on the company's public website, inside a mobile app, and to internal staff through Microsoft Teams — all without rebuilding the agent's logic for each surface. Which Copilot Studio capability best meets this requirement?

Accepted Answer

Publish the agent once and connect it to multiple channels, such as a website, custom app (via Direct Line), and Microsoft Teams

Answer

Create three separate agents, one dedicated to each channel, and keep their topics synchronized manually

Answer

Export the agent's topics to Microsoft 365 Copilot Chat so each surface loads them independently

Answer

Rebuild the conversation logic as a Foundry pro-code agent to support cross-platform deployment