Question

A sales director spends the first hour of every workday manually reading through dozens of overnight emails, deciding which require urgent responses and drafting replies to the most important ones. She has a Microsoft 365 Copilot license and wants to reduce this triage time without leaving her email client. Which Microsoft 365 Copilot capability within Outlook is the best fit for this business process?

Accepted Answer

Use Copilot in Outlook to summarize long email threads and draft context-aware replies directly in the inbox

Answer

Build a custom agent in Copilot Studio that reads her mailbox and posts summaries to a Teams channel

Answer

Use the Analyst agent to run Python analysis over exported email data and rank messages by priority

Answer

Use Microsoft Foundry to fine-tune a model on her past email responses for automated sending