Question

A retail company has 200 store associates who need occasional access to a secure AI chat assistant for general web-grounded questions (product trends, drafting customer emails), but they do NOT work in Word, Excel, or Outlook and have no organizational documents to reference. Separately, 50 corporate staff need AI assistance that reasons over internal SharePoint files, Teams chats, and mailboxes directly inside their Office apps. Which combination best meets both needs while controlling cost?

Accepted Answer

Provide Microsoft 365 Copilot Chat (web/mobile) with enterprise data protection to the 200 store associates, and license Microsoft 365 Copilot for the 50 corporate staff.

Answer

License Microsoft 365 Copilot for all 250 users to ensure a consistent experience across the organization.

Answer

Provide the free consumer Microsoft Copilot to all 250 users and add Microsoft Graph connectors for the corporate staff.

Answer

Build a custom Copilot Studio agent for the 200 store associates and license Microsoft 365 Copilot only for the corporate staff.