Question

A logistics company already uses Microsoft 365 Copilot broadly. Their employees want Copilot to answer questions using real-time shipment status data that lives in a proprietary internal tracking system with a REST API. The company does not want to build a standalone chatbot; they want the answers to surface directly within the existing Microsoft 365 Copilot experience. Which approach best fits this need?

Accepted Answer

Extend Microsoft 365 Copilot by building a plugin/connector using the Microsoft 365 Copilot extensibility framework to reach the tracking system's API

Answer

Buy a third-party logistics SaaS chatbot and deploy it as a separate application outside Microsoft 365

Answer

Build a completely new custom large language model trained on the company's shipment data

Answer

Replace Microsoft 365 Copilot with a standalone Copilot Studio agent hosted only on the public website