Question

A retail organization is planning its first large-scale rollout of Microsoft 365 Copilot. During readiness assessment, the AI adoption team discovers that access permissions across SharePoint and OneDrive are inconsistent, with many files overshared to 'Everyone' groups. Leadership is eager to proceed but the team raises a concern that must be addressed before deployment. Which barrier to adoption does this finding most directly represent, and what is the primary risk if it is ignored?

Accepted Answer

A data governance and oversharing barrier — Copilot could surface sensitive content to users who should not have access, creating privacy and security exposure

Answer

A licensing barrier — the organization must purchase additional pay-as-you-go capacity before Copilot can index files

Answer

A change-management barrier — employees will resist using Copilot until they receive formal training on prompt writing

Answer

A model reliability barrier — Copilot may fabricate answers because the underlying files are inconsistently structured