Question

A global retailer already has Microsoft 365 Copilot deployed to all 12,000 knowledge workers. The merchandising team wants an AI capability that lets employees ask questions about seasonal product performance directly while drafting emails, chatting in Teams, and working in Word—without switching to a separate tool. The data lives in a governed Dataverse table already surfaced to Copilot. As the solutions architect, which approach best meets the requirement while minimizing user friction and duplicate maintenance?

Accepted Answer

Extend Microsoft 365 Copilot with a declarative agent (Copilot Studio agent) that surfaces inside the existing Copilot experiences across Teams, Word, and Outlook.

Answer

Build a standalone custom agent in Copilot Studio published to a dedicated Teams channel that the merchandising team must open separately.

Answer

Develop a custom model in Microsoft Foundry and expose it through a new web portal for the merchandising team.

Answer

Deploy a prebuilt customer-service agent and repurpose it to answer internal merchandising questions.