Question

A retailer has deployed an autonomous agent that spans Dynamics 365 Sales, Customer Service, and Supply Chain Management. When a customer places a large order, the agent must create the sales order, check inventory availability, reserve stock, and open a service case if fulfillment is delayed. During UAT, the QA lead must design a validation approach that confirms the solution behaves correctly across all three apps before production release. Which testing approach best validates this solution?

Accepted Answer

Design end-to-end test scenarios that exercise the full cross-app workflow with representative data, asserting expected state changes in each Dynamics 365 app and correct hand-offs between them

Answer

Run isolated unit tests on each app's individual actions and confirm each returns the expected structured output independently

Answer

Rely on the agent's built-in telemetry dashboards after go-live to detect any failures in the cross-app process

Answer

Validate only the Copilot prompt wording against prompt best practices, since correct prompts guarantee correct downstream actions