Question

A retail company is building an agent in Copilot Studio to handle employee IT support. The agent must be able to reset passwords via a custom connector, look up ticket status through an HTTP action, and answer general policy questions from a SharePoint knowledge source. The architect wants the agent to dynamically decide which capability to invoke based on the user's natural-language request, without manually authoring trigger phrases for every path. Which configuration should the architect enable?

Accepted Answer

Enable generative orchestration so the agent reasons over the descriptions of available tools, actions, and knowledge sources to select and chain them at runtime

Answer

Author a classic topic for each capability with explicitly defined trigger phrases and route the conversation using condition nodes

Answer

Configure only a single fallback topic that forwards every unrecognized message to a human agent in the contact center

Answer

Use conversational language understanding (CLU) intents mapped one-to-one to each action and disable knowledge sources