Question

A retail company is building a Copilot Studio agent to help store associates answer product policy questions. The authoritative content lives in a set of SharePoint document libraries that are updated weekly by the compliance team. The architect wants the agent to generate grounded answers that always reflect the latest published documents, with minimal ongoing maintenance and no data duplication. Which grounding approach should the architect choose?

Accepted Answer

Add the SharePoint document libraries as a knowledge source so the agent retrieves and grounds responses on the live content.

Answer

Export the documents to a Dataverse table and configure the agent to query the table with a Power Automate flow.

Answer

Copy the document text into individual Copilot Studio topics with trigger phrases for each policy.

Answer

Fine-tune a custom model in Microsoft Foundry on the policy documents and connect it to the agent.