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Microsoft Agentic AI Business Solutions Architect34 / 139
Question 34 of 139

A support organization uses Dynamics 365 Customer Service. Agents spend excessive time reading long case histories before responding. The architect wants to enable a Copilot capability that automatically produces a concise summary of the case timeline (emails, notes, and prior interactions) directly within the case form, using the organization's own case data. Which Copilot in Dynamics 365 Customer Service capability should the architect configure?

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