A retail organization is beginning its enterprise AI journey. Leadership wants a structured, Microsoft-recommended methodology to move from initial experimentation to fully governed production agents. They have already run a few Copilot Studio proofs of concept but have no formal responsible-AI policies, no defined workload prioritization, and no operational monitoring in place. As the Agentic AI Business Solutions Architect, you are asked to identify the FIRST phase of the Cloud Adoption Framework (CAF) for AI that the organization should formally complete before scaling agents into production. Which activity should you prioritize?