Question

A Copilot Studio customer service agent has been promoted to production across three business units. During monitoring, the operations team notices that the groundedness score has slowly declined over six weeks while conversation volume stayed constant, but no single deployment event correlates with the decline. Individual daily telemetry snapshots look acceptable, and no alert threshold has been breached. What is the MOST effective approach to confirm and diagnose the root cause of this gradual degradation?

Accepted Answer

Analyze longitudinal trend telemetry to correlate the declining groundedness with changes in the underlying knowledge sources, such as content drift or newly added documents that are less relevant.

Answer

Immediately roll back the agent to the version from six weeks ago, since the current version is clearly defective.

Answer

Lower the groundedness alert threshold so future gradual declines trigger an alert before user impact occurs.

Answer

Increase the model temperature to introduce more response variety and offset the perceived quality drop.