Question

A Business Solutions Architect is designing the ALM release process for a customer-service Copilot Studio agent that is used by 4,000 live agents across three Dynamics 365 Customer Service environments. Leadership requires that new agent versions be validated against real production traffic without risking a full-population regression, and that any quality degradation can be reversed quickly. Which release strategy best meets these requirements?

Accepted Answer

Roll out the new agent version to a small percentage of production traffic (canary), monitor telemetry and quality metrics against the current version, and promote or roll back based on the observed results.

Answer

Publish each new version directly to the production environment during a maintenance window, relying on the pre-deployment regression suite in the test environment to catch defects.

Answer

Deploy the new version only to the development environment and have QA testers manually simulate production conversations before a big-bang production release.

Answer

Maintain two permanently separate agents and let end users choose which version to interact with, aggregating feedback over a quarter before deciding.