Question

A global logistics company wants to give warehouse floor supervisors an AI assistant that answers questions about inventory locations, safety procedures, and shift schedules. The supervisors already work all day inside Microsoft Teams and Outlook, rarely open other apps, and have single sign-on with Microsoft 365. Leadership's top priority for the pilot is maximizing adoption by meeting workers in the tools they already use every day, while keeping build effort low. As the Business Solutions Architect, which building strategy best fits this priority?

Accepted Answer

Extend Microsoft 365 Copilot with a Copilot Studio agent so the assistant is surfaced natively inside Teams and other Microsoft 365 experiences the supervisors already use.

Answer

Build a standalone custom agent in Microsoft Foundry and publish it as a dedicated web portal the supervisors must navigate to.

Answer

Deploy the assistant as a prebuilt agent in Dynamics 365 Field Service, which the supervisors would need to be licensed and onboarded for.

Answer

Fine-tune a small language model and embed it in a custom mobile app distributed to every supervisor's personal device.