Question

A support team receives a high volume of incoming customer messages that fall into distinct categories: billing questions, technical troubleshooting, and refund requests. Each category benefits from a differently tailored prompt and, in some cases, a different model tier. The team wants an efficient design where each message is first categorized and then handled by the specialized prompt best suited to it. Which agentic pattern best fits this requirement?

Accepted Answer

Routing — classify each input, then direct it to a specialized downstream prompt or model

Answer

Prompt chaining — pass every message through all three specialized prompts in sequence

Answer

Parallelization (voting) — run all three category prompts simultaneously and take a majority answer

Answer

Evaluator-optimizer — generate a draft response and iteratively refine it until quality passes