Question

A SaaS company builds a Claude-powered support agent that can call internal tools to resolve customer requests automatically. The product team wants to add a tool that permanently deletes a customer's entire account and all associated data when the customer asks. During a responsible-deployment review, what is the most appropriate way to handle this specific capability?

Accepted Answer

Require a human agent to review and confirm the deletion before it is executed, since account deletion is a high-stakes, irreversible action

Answer

Let Claude execute the deletion automatically as soon as it detects the customer's intent, to minimize response latency

Answer

Improve the tool's description and input schema so Claude rarely misinterprets the request, then allow fully autonomous deletion

Answer

Add adversarial test cases to the evaluation set so the deletion behavior is well tested, then deploy it without human oversight