Question

A company builds an internal HR assistant on Claude that answers employee questions about benefits. During testing, the team notices Claude sometimes invents plausible-sounding policy details (like specific reimbursement limits) that do not appear in the official benefits handbook. The handbook is already provided in the prompt as reference material. Which change would MOST directly reduce these fabricated details?

Accepted Answer

Instruct Claude to answer only using information found in the provided handbook, and to say it cannot find the answer when the handbook does not cover the question

Answer

Increase the temperature so Claude produces more varied and creative responses to employee questions

Answer

Remove the handbook from the prompt so Claude relies on its broad general knowledge of common HR practices

Answer

Raise the max_tokens limit so Claude has more room to fully explain each benefits policy